Guarantee

All Röndell products are made from high quality raw materials using the latest technologies.
Each product goes through several stages of control before it gets to your kitchen.

When used correctly, Röndell provides the following warranty for the materials the cookware is made from, starting with the moment of sale:

• Stainless steel—25 years
• Aluminum — 2 years
• Bakelite and silicone — 3 years
• For accessories (covers, removable handles, knife stands, etc.) – 1 year

The warranty period is calculated from the date of purchase of the goods in the retail network, the guarantee is valid if the rules of operation are observed. To confirm the date of purchase, you must provide a cash receipt and a correctly filled in company warranty card with the article of the product, the date of sale, a clear signature of the seller and the seal of the trading organization.

Keep your receipt and warranty card until the warranty period expires.

The warranty does not cover damage caused by improper use of the cookware:

• overheating's
• dropping the product
• intentional breakage

The warranty does not apply to the natural changes in the external properties of the product that have arisen during operation:

• mechanical damage to the outer or inner surface (scratches, scuffs, etc.)
• natural variation in the color of the metal
• spots, points of lime resulting from the use of hard water, and so on
• cracks, chipped glass covers, mechanical damage of bakelite and silicone accessories
• traces of abrasive and aggressive detergents
• cases where the product maintenance and care instructions have not been complied with
• cases of using the product for other purposes

The golden or blue color shade resulting from the excessive overheating of the dishes or from the preparation of some products (tomatoes, lemon, vegetables, brines, etc.) is characteristic of stainless steel cookware and in no way affects the functional properties of the dishes or the quality of the prepared food.
Visible welding spots are the result of high-quality execution of the relevant technological process; they are integral to all stainless steel cookware with this method of handles’ mounting.

 You can download Röndell warranty cards from this link

Download warranty books

Non-warranty cases

Röndell's confidence in the high quality of its products is based on the application of a modern quality management system and strict control of each stage of production. This is due to the increased obligations to the consumer, which the company takes up, as well as the long warranty period for Röndell dishes and kitchen accessories.

If you follow the recommendations for the use and care of utensils, kitchen knives and accessories, as well as if you use them exclusively for the intended purpose – for cooking at home – you do not have to take advantage of the Röndell guarantee for many years of our products service.

The Röndell warranty does not cover cases where incorrect use or violation of the recommendations for use and care of utensils, kitchen knives and accessories by the consumer has caused mechanical damage or affected the items appearance.

Typical cases not covered by the Röndell warranty (non-warranty cases) are:

1

When using the dishes for the first time, black dots can appear on the inner surface of the item.
These are the remains of industrial oils, a rare phenomenon, but it is quite acceptable. This problem can be avoided if you wash new dishes well before using. It is easy to clean the already appeared stains by means of a sponge and your usual detergent.

Black dots appearing in the first hours of use are the remains of industrial oils

which can be washed with a sponge and your usual detergent

2

While using the dishes, rainbow coloured spots can appear on the inner surface of the item.
This is the result of violations of the technological process of cooking, namely the premature use of salts and acids, such as vinegar. Food salts and acids react with steel at insufficient temperature and change its reflective properties at the molecular level. The rainbow spots that appear as a result of this reaction do not affect the properties of the dishes, they are absolutely safe for health and gradually disappear during a good washing of the dishes.

Rainbow streaks on the bottom of the dishes while using is the result of their exposure to food acids

They can be treated with lemon juice or gradually washed away with conventional detergents.

3

During the use of dishes, dark brown spots appeared on the outer surface of the bottom.
This is the result of overheating caused by a violation of the rules of utensils use (for example, an empty pan was left on a hot burner for a long time), or of uneven heating of the corpus (for example, the diameter of the pan does not correspond to the diameter of the burner, significantly exceeds its size). These stains are also removed during high-quality washing of dishes, but they often can not be removed 100%.

Dark spots on the bottom of the dishes are the result of overheating.

These stains are gradually removed using conventional means, but they often can not be removed 100%.

4

Dents, chips, scratches and other mechanical damage can appear on the dishes only as a result of its use for other purposes (not for cooking at home) or because of gross violation of the rules of usage and care of dishes.

Thus, it will not be considered a warranty case, if you burnt dishes or utensils on the open fire, used the dishes with melted handles not intended for use in the oven, broke a lid  as a result of dropping it from a height or used physical power to tear off a pan handle.

In order to avoid such situations and misunderstandings, before you make a purchase, please, carefully examine all the items. Make sure that this type of cookware is suitable for use on your cooking surface, in the oven, in the dishwasher. Pay attention to the appearance of the items, the integrity of the corpus, the absence of any spots, scratches and other damage that occurred during transportation or due to improper storage.

Carefully study the recommendations for the use and care of the purchased dishes, kitchen knives and accessories, and strictly follow these recommendations in the future thus enjoying the high quality professional dishes for the home from Röndell!